NURS 6053 IO005 Change Implementation and Management Plan Assignment Example

 

Slide 1: Title Page
Title: Implementing a Standardized Patient Intake Process to Improve Nursing Efficiency

Name: [Your Name]

Course: NURS 6053: Interprofessional Organizational and Systems Leadership

Date: [Submission Date]
Slide 2: Executive Summary
Narrative Script for Executive Summary:

The healthcare field is increasingly complex, with nursing professionals managing high patient loads alongside substantial administrative responsibilities (Haddad et al., 2020). A recent internal assessment highlighted administrative inefficiencies, with nurses reporting that excessive paperwork limits their time for direct patient care, contributing to job dissatisfaction and decreased patient satisfaction scores (Smith & Lewis, 2023). This presentation proposes a change to streamline the intake process, which will allow nurses to spend more time with patients, enhancing care quality and increasing efficiency.

Purpose Statement:

The purpose of this presentation is to propose a standardized, technology-assisted intake process to reduce administrative tasks, thereby enabling nurses to focus more on patient care and improving both employee morale and patient satisfaction.
Slide 3: Change and Justification
Problem Statement:

The issue at hand is that current intake processes require extensive manual data entry by nursing staff, which detracts from the time available for patient interaction and clinical care (American Nurses Association [ANA], 2021). This issue primarily affects nurses, leading to burnout and impacting patient satisfaction, as administrative tasks prevent timely care (Ginsburg et al., 2022).

Proposed Change:

The proposed change is to implement a standardized electronic intake system that pre-fills patient information and streamlines data entry (Daly et al., 2023). This process will reduce the time nurses spend on administrative tasks, allowing them to allocate more time to patient care.

Justification for Change:

Implementing this change will likely increase nurse satisfaction and retention by reducing workload and stress, and it is expected to improve patient satisfaction due to quicker and more personalized care (Buerhaus et al., 2020). Moreover, studies have shown that a standardized intake process can decrease patient wait times and improve accuracy in patient records (Hart et al., 2023).
Slide 4: Type and Scope of the Change
Type of Change:

This change is a planned, incremental change targeting a specific workflow within the organization. By introducing the change in phases, starting with high-traffic departments such as the Emergency Department, we can monitor its effectiveness and make necessary adjustments before a full-scale rollout.

Scope of Change:

The initial scope of the change will be limited to the Emergency Department to evaluate feasibility and gather preliminary data on effectiveness (Grol et al., 2022). Following a successful pilot, the change will be expanded to other departments. The project will involve collaboration across nursing, IT, and administrative teams, with ongoing support from management to ensure alignment with organizational goals.

Expected Outcomes:

The primary outcomes include improved nurse job satisfaction, reduced patient wait times, and enhanced accuracy in patient records. These outcomes align with organizational goals for operational efficiency and quality patient care (World Health Organization, 2021).
Slide 5: Stakeholders and Change Management Team
Stakeholders Impacted by the Change:

 	
Nursing Staff: Nurses are the primary stakeholders, as this change directly impacts their workflow and time allocation.
 	
Patients: Patients benefit from improved care efficiency and reduced wait times.
 	
IT Department: Responsible for implementing and troubleshooting the intake technology.
 	
Administration and Management: Interested in the impact on patient satisfaction and operational metrics.

Change Management Team:

 	
Change Agent: The Nurse Manager will serve as the primary change agent, advocating for and guiding nursing staff through the transition (Kotter, 2018).
 	
Project Manager: An IT specialist responsible for the technological integration of the new intake system.
 	
Human Resources Representative: Provides training and ongoing support to nursing staff.
 	
Administrative Coordinator: Oversees data collection on patient satisfaction and workflow efficiency during the pilot phase.

Slide 6: Communication and Risk Mitigation Plans
Communication Plan:

A multi-phase communication approach will be implemented to ensure transparency and engagement. An initial meeting with all nursing staff will present the change plan and its goals, followed by weekly updates and a dedicated feedback channel for ongoing support. After each pilot phase, debrief sessions will be held to discuss observations and adjustments.

 	
Audience: Primarily nursing staff and relevant department heads.
 	
Frequency: Weekly updates, monthly feedback reviews.
 	
Mediums: Email, team meetings, and dedicated online channels for real-time questions.

Risk Mitigation Strategies:

 	
Technical Failures: To prevent interruptions due to technical issues, IT staff will conduct rigorous testing before the system’s full implementation. A technical support team will be available 24/7 during the pilot phase to address any issues immediately (Smith et al., 2023).
 	
Resistance from Staff: Resistance to new systems is anticipated, particularly among staff who may be accustomed to traditional methods. To mitigate this, comprehensive training sessions will be provided, and feedback loops will allow staff to voice concerns and see their input considered in system improvements (Prochaska & Velicer, 1997).
 	
Data Security and Privacy: To address concerns about patient data security, the new intake system will include encrypted data storage and strict access protocols in line with HIPAA guidelines. Regular audits will ensure compliance with data protection standards (U.S. Department of Health & Human Services, 2022).
 	
User Adoption Challenges: The implementation plan includes a phased approach, allowing users to adapt gradually. In addition, staff will have access to an online tutorial and regular support sessions to address usability challenges.

Slide 7: Conclusion
Narrative Script for Conclusion:

In conclusion, implementing a standardized electronic intake system within our nursing workflow addresses the growing need for improved operational efficiency and enhanced patient care. By reducing administrative burdens, we can improve job satisfaction among nursing staff and decrease patient wait times. The planned approach, which includes targeted pilot testing, comprehensive training, and phased rollout, ensures the effective integration of the system across the organization. This change is more than a technology update; it’s a strategic step toward sustainable improvements in our workplace environment and overall patient experience.

This change plan, with a focus on clear communication and effective risk management, will provide our healthcare facility with the necessary tools to thrive in an ever-evolving healthcare landscape. We are confident that these improvements will enhance not only our workflow but also our reputation for quality care.
Slide 8: References
American Nurses Association. (2021). Addressing nursing shortage and the workload impact. Retrieved from [……]

Buerhaus, P. I., Auerbach, D. I., & Staiger, D. O. (2020). Implications of the COVID-19 pandemic for nurses in the United States. The New England Journal of Medicine, 382(21), 1985-1987. https://doi.org/10.1056/NEJMp2003239

Daly, J., Jackson, D., Mannix, J., Davidson, P. M., & Hutchinson, M. (2023). Nursing workforce issues in the global community. Nursing Management, 54(9), 34-39. https://doi.org/10.1097/01.NUMA.0000834872.86789.2c

Ginsburg, L., Bain, L., & Dyck, M. (2022). Improving healthcare efficiency through organizational change. Journal of Healthcare Leadership, 14, 43-54. https://doi.org/10.2147/JHL.S344485