Analyzing Organizational Culture at Netflix- A Watzlawick’s Iceberg Model Perspective

·         Observable artifacts at Netflix include the open physical office. The company’s open space includes open workstations, well-decorated rooms, and casual sitting areas (Netflix, 2023).

·         An open office setup supports the company’s collaboration and team culture (Opresnik, 2014).

·          Another notable observable artifact is the casual dress adopted by the company. Unlike the traditional workplace, where employees are required to wear official clothes, Netflix employees are free to dress as per their preferences.

• Espoused values at Netflix include employee freedom.
• Netflix employees are encouraged to take risks and self-initiative (Netflix, 2023). If they make mistakes in the process, they will learn from them and improve.
• The company also encourages innovation and willingness to accept change (Netflix, 2023). Netflix also places a premium on meeting customers’ needs.

• Enacted values refer to the actual norms practiced in the organization, and sometimes, they can be the same as espoused values (Tharp, 2009).
• One enforced value at Netflix is data-driven decision-making (McCord, n.d). The company relies on consumer data to produce content and offer recommendations based on their needs.

• Basic assumption values at Netflix include risk-taking.
• Most company employees believe risk-taking is fundamental to growth and development. Risk-taking bolsters the company’s competitive edge.