Assessment 3: Leadership in the Dynamic Health Care IndustryDivine UniversityBHA FPX-4110

The workforce is diverse, there are financial limitations, regulations that change quickly,

and the need to provide care that can save lives are just a few of the difficulties that health care

organizations must overcome. In the healthcare industry, strategic planning is critical to tackling

these issues and coordinating organizational objectives with industry norms. The success of

health care organizations depends on several critical topics, including employee relations, patient

experience, service line management, leadership in the field, and quality improvement. These

topics are all covered in this report.

The organization in question has been following its ten-year strategic plan for the past

three years. It is imperative that the Director of Strategic Planning comprehends current trends

and best practices as they relate to updates to this plan. Insights into these areas are provided in

this report to aid in making wise decisions.

Health Care Leadership and Its Impact on Patient Experience

Importance of Patient Experience in Health Care Operations

Because patient experience has a direct bearing on patient outcomes, satisfaction, and the

organization's financial stability, it has emerged as a crucial component of health care operations.

Patients expect efficient service, compassionate interactions with providers, and high-quality

care in today's consumer-driven health care environment. Patients are also better informed. The

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores

influence hospital reimbursements and reflect the level of care provided, making patient

experience a strategic priority (Press Ganey, 2021).

Senior Leader’s Role in Impacting Patient Experience

Senior leaders play a pivotal role in shaping the patient experience. They establish the

organization's culture, set expectations for quality care, and provide the necessary resources