BHA FPX 4102 Assessment 2 Emotional Intelligence BHA-FPX4102 Leadership and Communication in Health Care Organizations Emotional Intelligence
Emotional intelligence is an essential skill for healthcare providers, particularly in fostering teamwork and collaboration among colleagues. Initially popularized by social psychologists, emotional intelligence is defined as the ability to assess, manage, and understand one’s own emotions and those of others (Nespereira-Campuzano & Vázquez-Campo, 2017). This concept encompasses four key components: self-awareness, self-management, social awareness, and relationship management. Research indicates that emotional intelligence is a better predictor of effective decision-making and social relationships than traditional intelligence. By examining these various aspects of emotional intelligence, particularly in the context of Vila Health, I aim to highlight its importance in the development of progressive leadership.
Different Elements of Emotional Intelligence
In the context of Vila Health, specifically in the busy pediatric intensive care unit (PICU) at Marcus Medical Center, the team led by nurse organizer Phoebe Harmsworth faces a complex challenge: they must meet the needs of their patients while also collaborating effectively as a cohesive unit (Pool & Qualter, 2018). The staff members come from various departments, including the emergency room and medical nursing, and must work together seamlessly. The shift change in the PICU requires not only interaction among team members but also coordination with other healthcare professionals.
The scenario begins with Anna, a respiratory therapist, who is surprised to find Christina Robledo, another respiratory therapist, working in the unit that day. Nurse organizer Olsen asks Christina to contact a physician regarding a patient’s bloodwork, which appears abnormal. Christina expresses that she does not believe it is necessary to call the doctor, despite the concerning results. However, Anna agrees with Olsen that it would be prudent to consult the physician for further evaluation (Codier & Codier, 2017). Christina seems to misunderstand the situation, leading to a miscommunication about the need for physician involvement.
BHA FPX 4102 Assessment 2 Emotional Intelligence
Christina then raises a critical point regarding the patient’s ventilator settings, stating that the head of the bed should be elevated between 35 and 50 percent, a key component of the ventilator care bundle. However, she notes that this detail was not included in the patient’s care plan. Christina acknowledges that while some physicians may not document this for every patient, the team strives to adhere to established protocols, which significantly impacts the reduction of pneumonia rates.
Anna inquires whether this practice has been implemented consistently. Christina admits that it may not be formally documented but emphasizes her commitment to training nurses on the procedure (Afsar et al., 2017). She believes that if nurses are educated on these practices, they will be more likely to implement them effectively. Anna agrees that there is a method to follow, but Christina misinterprets the importance of these practices, suggesting that they are simple and essential for patient health.
Nurse Faith expresses her reluctance to confront Christina but insists that these practices must be followed appropriately. Christina misinterprets Faith’s comments as ridicule, leading to further tension. The situation illustrates that healthcare providers can enhance their productivity and effectiveness by being mindful of their emotional responses and those of their colleagues. The team members could have demonstrated greater emotional intelligence in their interactions to navigate the challenging situation more effectively.
Emotional Intelligence and Relationships in Healthcare Organizations
Through self-evaluation related to emotional intelligence, I have come to recognize my strengths and weaknesses in this area. I possess strong qualities in self-empathy, intrinsic motivation, and self-actualization. However, I struggle with self-monitoring, which is crucial for my role in the intensive care unit (Calero et al., 2018). My profession demands that I develop self-monitoring skills to effectively manage my emotional intelligence while communicating with healthcare personnel, physicians, patients, and their families in a calm and constructive manner. A high level of emotional intelligence enables nurses to cultivate empathetic, authentic, and meaningful relationships with patients, ultimately enhancing their quality of care and life.
As a nurse, I acknowledge that I do not always fully utilize my emotional intelligence to its fullest potential. However, I am committed to improving my ability to serve others, which will contribute to the advancement of the nursing profession and the overall environment in healthcare settings.
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