Comparing Mount Sinai Hospital HCAHPS Scores to Two Other Hospitals in the Region
|
Patient Experience |
Mount Sinai Hospital |
Hackensackumc Mountainside |
Montefiore Mount Vernon Hospital |
|
The percentage of patients reporting that their nurses always communicated well National Average : 81% State Average:78% |
75% |
75% |
76% |
|
The percentage of patients reporting that their doctors always communicated well National Average :82% State Average:78% |
79% |
77% |
77% |
|
Patients reporting that they always received help as soon as they wanted National Average :70% State Average; 63% |
59% |
55% |
59% |
|
Patients reporting that the staff always explained medicines before giving it to them National Average :66% State Average: 60% |
56% |
55% |
48% |
|
Patients reporting that their room and bathroom were always clean National Average :76% State Average: 71% |
65% |
71% |
76% |
|
Patients reporting that the area around their room was always quiet at night National Average : 62% State Average:53% |
47% |
49% |
57% |
|
Patients reporting that Yes, they were given information about what to do during their recovery at home National Average :87% State Average: 85% |
83% |
82% |
79% |
|
Patients who strongly agree they understood their care when they left the hospital National Average : 54% State Average: 49% |
49% |
43% |
37% |
|
Patients who gave their hospital a rating of 9 or 10 on a scale from 0(lowest) to 10(highest) National Average : 73% State Average: 66% |
66% |
63% |
58% |
|
Patients who reported YES, they would definitely recommend the hospital National Average :72% State Average:66% |
69% |
63% |
52% |
Source: https://www.medicare.gov/care-compare/compare?providerType=Hospital&providerIds=330086,310054,330024&city=New%20York&state=NY
Comparing the Hospitals Response Rate
According to the scores, Montefiore Mount Vernon Hospital scores the highest (76%) in patients reporting effective communication with nurses. Mount Sinai and Hackensackumc Mountains scored 75% each. However, Mount Sinai Hospital scored the highest in effective communication between doctors and patients with a score of 79% compared to 77% of the other two hospitals. Mount Sinai Hospital and Montefiore Mount Vernon Hospital scored 59% in patients reporting that they always received help as soon as they wanted. However, Hackensackumc Mountains scored 55%. Mount Sinai Hospital scored 56% in patients being satisfied with staff explaining medicine before giving them. Hackensackumc Mountains scored 55% while Montefiore Mount Vernon Hospital scored 48% in this area.
Montefiore Mount Vernon Hospital scored the highest in having the area around their patients room always quiet at night(57%) and their rooms and bathroom are always clean(76%) followed by Hackensackumc Mountains(49% and 71%), and Mount Sinai(47% and 65%). Mount Sinai Hospital had the highest score in patients reporting that they were given information about what to do during their recovery at home (83%), strongly agreed that they understood their care when discharged from hospital (49%), getting a rating of 9 or 10(47%), and recommending the facility to friends (69%) compared to Hack