HRM FPX 5090 Assessment 1 HR Challenge: Engagement Study Preparation HRM-FPX5090 Retaining and Engaging Employees for the Modern Workforce HR Challenge: Engagement Study Preparation

To: Managers, First Line Supervisor
From: Human Resources Department
Internal Memo: CapraTek Employee Engagement Overview
Date: November 8, 2022

Introduction / Employee Engagement

At CapraTek, employees perceive their job as more than just a workplace, as it is a space where they will spend a minimum of forty hours a week. Managers and HR professionals play a critical role in fostering employee engagement throughout the employee life cycle within the organization. Managers are the organization’s most valuable resource, and even minor negative influences can have a significant impact. A key aspect of addressing these needs is understanding employee engagement and the Gallup model of the employee life cycle. Currently, CapraTek’s senior leadership team views employee engagement as poor. This is evident when supervisors and managers are disconnected from their subordinates, which leads to perceptions of insensitivity toward their direct reports’ professional goals and aspirations.

The Stages of the Employee Life Cycle

The Gallup model outlines seven stages in the employee life cycle: attraction, recruitment, onboarding, development, retention, and separation. The first step is attracting candidates through recruitment platforms by highlighting the company’s benefits, successes, opportunities, and values. In the recruitment stage, businesses must clearly communicate what they are offering and what they seek from candidates. The development stage involves promoting and supporting professional growth, which should be facilitated by direct supervisors. The final stage, separation, includes conducting thorough exit interviews to gather useful feedback.

Theories of Motivation

Motivational theories can assist in addressing CapraTek’s challenges, such as the incentive theory, need theory, competence theory, expectancy theory, and Maslow’s hierarchy of needs. McClelland’s need theory seems most applicable to CapraTek, as it supports key employee needs and helps managers better identify these needs. By applying motivational theories, managers can increase employee retention and satisfaction by addressing employees’ desires for power and achievement.

Data Collection Tools / Ideal State

To assess employee engagement, a variety of data collection tools can be utilized, such as interviews, anonymous surveys, and focus groups. HR and senior leadership should collaborate to revamp the approach of front-line supervisors and managers. As these new tools and methods are implemented, the leadership team should ensure transparency and communication across the organization. Leadership engagement should be a priority, as it will help identify those unfit for leadership roles. With the introduction of these processes, employee frustrations are expected to decrease, while performance and engagement should improve. Ideally, employees will have more opportunities for professional development, and their achievements will be recognized.

References

Personio. (2022, September 1). The Employee Life Cycle: Success in 6 Stages. Retrieved from https://www.personio.com/hr-lexicon/employee-life-cycle-model-uk/#:~:text=The%20employee%20life%20cycle%20model%20is%20used%20to%20identify%20and,%2C%20development%2C%20retention%20and%20separation.