Impact of Emotional Intelligence on Relationships and Communication Effectiveness in Healthcare Organizations  

Workers with a higher level of understanding are more daring and cautious in the talks. They are more likely to come up with creative ideas related to solving human problems than employees who do not acquire a substantial level of emotional intelligence (Roth et al., 2019). These people are able to hold communication by balancing the moods of the people involved in their teams. The high emotional intelligence thus allows a person to coexist with others with diverse moods.  

In the case involving the two nurses and Christina Robledo, Faith could have realized that Christina was not in a good mood as her talks showed that she has been going through something but was unable to open up and talk (Codier & Codier, 2017). While the main objective was to offer better service to the patient, the two nurses could not have walked away but engaged Christina on the issues she might be going through. Such kinds of conversation would allow Christina to open up and feel that Anna and Faith are able to fit in her shoes. The two nurses could have started by listening to Christina’s explanation and engaged in communication that would not trigger moods but allow each of them to agree on the option of calling a doctor to make adjustments to the patient.  

Vila health employee exhibits a general culture of compliance and unity among the two nurses. They feel that acting on their own would affect the desired quality. This culture prompts the two nurses to correct Christina by asking her to seek adjustment from the doctor because Maud’s gases were abnormal. On the other hand, Christina feels that the patient’s bed should be elevated to 30 and 45% as part of the VAP bundle. However, the two nurses are also aware of this intervention but would wait for official communication and training on the intervention to apply it to patients. These scenarios show that the nurses comply with the set regulation at the clinic despite a discordant approach to these issues affecting the clinic.  

Generally, emotional intelligence helps in managing the conversation between two different parties. It allows tolerance between two different people and results in a better outcome in terms of understanding each other’s opinions. Emotional intelligence defines the development of networks that allow people to develop mentally and socially (Farmer et al., 2020). Certain personality traits are necessary as they better equip individuals, placing them in a better position to hold and lead better conversations. Healthcare leaders can manage organizational conflict by supporting and training healthcare workers on emotional intelligence. On various occasions, people would always have different views or opinions on issues.  

Impact of Emotional Intelligence on Cultural Competence  

Excellent cultural performance has a positive impact on the safety of the patient. A better culture developed within a clinic would rally all the healthcare workers toward meeting a common goal (Oyewunmi, 2018). A better organizational culture supports quality and safe healthcare delivery. Emotional intelligence allows healthcare workers to communicate effectively with people from diverse cultures. The healthcare setting is diverse in nature as it has employees from different cultures. In such a setting, there is a need to invest much in better communication and have a better choice of words to reduce employee conflict.  

How Emotional Intelligence Promotes Teamwork and Collaboration  

Emotional intelligence is an important factor used in team communication and conflict resolution. It allows nurse leaders to correlate team performance as the quality of the teamwork affects effectiveness and quality of care. When teams communicate effectively, members will tend to share information succinctly and openly, which aids in developing an interdisciplinary team (Farmer et al., 2020). In such an environment, patient care would be high, with minimal errors and low instances of team conflict. Teamwork and collaboration are inadequate in Vila health clinic, as evidenced by the communication among the workers. Emotional intelligence could help Christina communicate effectively with their colleagues for a better patient outcome.  

Conclusion 

Emotional intelligence has a great role in healthcare organizations as it affects patients’ quality and safety. The conversation between Christina and the two nurses has shown how poor communication can affect the team’s unity. Collaboration and teamwork are a feature of an effecti