Implications for the Organization if Patient Experience is Not a Strategic Priority UniversityBHA FPX-4110

frontline staff (Betancourt, Tan-McGrory, & Kenst, 2017). Senior leaders make sure that patient

needs are given priority by cultivating a culture of empathy, accountability, and continuous

improvement. To foster a cooperative atmosphere that promotes patient-centered care, leaders

must also involve employees at all levels.

Implications for the Organization if Patient Experience is Not a Strategic Priority

Should the organization fail to prioritize the patient experience, it may result in monetary

fines, tarnished brand equity, and diminished market presence. Bad patient experiences can result

in low HCAHPS scores, which can lower Medicare and other payers' reimbursement rates (Wolf,

2017). Furthermore, unhappy clients might spread the word about their bad experiences online

and through word-of-mouth, which would further harm the company's reputation and make it

harder for it to draw in new clients.

Signs of Patient Dissatisfaction

Patient dissatisfaction can manifest in several ways, such as grievances regarding lengthy

wait times, inadequate communication with healthcare providers, insensitivity on the part of

staff, and problems with invoicing and administrative procedures (Press Ganey, 2021). Poor

HCAHPS scores, a rise in formal complaints, and unfavorable patient surveys are all telltale

signs that the organization needs to enhance the patient experience. Ignoring these indicators

may have long-term effects on your finances and reputation.

Service Line Management: Challenges and Opportunities

Service Lines in Health Care

Organizational structures known as "service lines" combine related clinical

specializations and services under a single management framework. In certain fields, like

cardiology, oncology, or orthopedics, service lines are established to increase quality of care