MHA FPX 5040 Assessment 4 Case Study Presentation for Tufts- NEMC MHA-FPX 5040 Health Administration Change Leadership
Prof. Name
Date
Tufts-NEMC Overview
Tufts-New England Medical Center (Tufts-NEMC) traces its origins back to 1796 but faced challenges remaining competitive. Following a merger with Life Span, the organization discontinued the merger after five years. Ellen Zane’s appointment marked a significant juncture in Tufts-NEMC’s trajectory.
Tufts-NEMC Transformation
A sense of urgency permeated the organization as it identified key resources, provided valuable information, and fostered trust among stakeholders.
Tufts-NEMC TOWS Matrix
|
Threats |
Opportunities |
|---|---|
| – Resource limitations | – Leapfrog Patient Safety Scores |
| – Physician burnout | – Patient Satisfaction |
| – Competitive market | – Service Expansion |
|
Weaknesses |
Strengths |
|---|---|
| – Large competitors | – Community partnerships |
| – Limited staffing resources | – Committed Employees |
| – Financial instability | – Medical School partnership |
| – Name Recognition |
Best Practices to Improve Clinical and Nonclinical Outcomes
- Learn from other organizations.
- Define goals and measure outcomes.
- Ensure continuity of care and discharge procedures.
- Analyze data.
- Customer service and satisfaction drivers: Utilize HCAHPS data to monitor patient satisfaction, emphasize communication and teamwork, maintain executive sponsorship, transparency, and prioritize patient-centric care.