NHS FPX 5004 Assessment 3 Diversity Project Kickoff Presentation NHS-FPX 5004 Communication, Collaboration, and Case Analysis for Master’s Learners Diversity Project Kickoff Presentation
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Today’s presentation will provide a comprehensive overview of our project goals and the composition of our diverse team. Strategies for fostering collaboration, the characteristics of an inclusive workplace, and numerous benefits of promoting diversity in our organization. As a project leader, I am excited to guide you through our plans and strategies for creating a more inclusive workplace and culturally competent environment at Lakeland.
Our Goals and Initial Priorities
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Based on the Lakeland survey, the project goal has two perspectives. One needs to focus on workforce needs, and the other is the needs of the community it serves. A recent survey shows that 75% of employees have concerns revolving around the diversity issue and its impact on the relationship of the clinic with the predominantly Haitian community. So, the project goal encompasses a positive and inclusive work environment at Lakeland Clinic, fostering a culture of respect and belonging. It also aims to improve employee satisfaction and retention by addressing the diversity issue highlighted in the survey. Lastly, the project aims to strengthen relationships with the Haitian community for culturally competent care.
To achieve the goals of this project, specific initial priorities are set. Firstly, there is a need to find key diversity issues from the employee survey data. Addressing employee concerns improves morale and productivity, leading to better patient care (Servaes et al., 2022). Secondly, there is a need to develop collaboration and communication strategies to foster cultural competence among staff because cultural competence enhances patient satisfaction and community, which is crucial in effectively serving the diverse Haitian community. The priorities are set based on assumptions that the survey displayed accurate concerns of the majority of the employees of Lakeland Clinic and that enhancing cultural competence will lead to improved patient satisfaction and outcomes.
Composition of the Team
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To address the diversity issue in our organization, we aim to develop a highly diverse team representing various backgrounds, disciplines, and perspectives. The team must have experience applying ethical codes, best practices, and diversity in a healthcare organization. For this reason, the four team members are significant: diversity and inclusion specialist, HR representative, healthcare professional, and community liaison. Diversity and Inclusion specialists bring expertise in addressing diversity issues, bringing inclusivity and adherence to ethical codes within the organization (Mullin et al., 2021). It aligns with the characteristics of having someone with experience. HR is a vital team member who can provide insights into organizational policies and concerns of the employees effectively. Their contribution aligns with principles of equity and fairness, where employees have equal opportunities and fair treatment, contributing to an equitable workplace (Minghua, 2022).
Further, the participation of professional healthcare is essential in the composition because it offers perspectives on patient care and interactions. Inclusivity and respect are achievable through their contribution by valuing the diversity of the patient’s backgrounds and identities (Ramšak et al., 2023). Lastly, a community liaison effectively represents the interests and needs of the Haitian community. Their contribution ensures collaboration and innovation by actively understanding community needs and preferences and communicating them with the clinic staff for enhanced patient outcomes (Jäderholm et al., 2023). We need these members because each brings a unique perspective and skill set essential for effectively defining and addressing the diversity issue.
Fostering Inter-professional Communication
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Effective inter-professional communication is crucial for achieving our goals of a positive, inclusive, and strengthened community relationship with the Lakeland Clinic. To strengthen team and seamless communication, utilization of Appreciation Inquiry and Lean Six Sigma principle methodologies are planned. AI focuses on finding and amplifying the positive aspects of the organization (Merriel et al., 2022). So, based on past successes and strengths related to diversity, initiation in the Lakeland clinic will promote a positive mindset and generate innovative solutions. Moreover, Lean Six Sigma will assist in streamlining processes while eliminating waste. It will help identify inefficiencies and implement improvements for clear and effective communication among team members (Rathi et al., 2021).
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