NHS FPX 6004 Assessment 1 Dashboard Metrics Evaluation Dashboard Metrics Evaluation
NHS FPX 6004 Assessment 1 Dashboard Metrics Evaluation
Dashboard Metrics Evaluation
Healthcare organizations worldwide are constantly striving to improve quality and safety performances to keep pace in the healthcare systems. Most of these organizations are putting efforts to develop quality and safety programs whereby they enhance their performances to optimize with the national, state, and federal benchmarks that have been set for the healthcare sector. One such indicator in healthcare organizations is the performance dashboard. Performance dashboards are the systems that provide information on the current practices and the quality and safety indicators, which is helpful for healthcare organizations to identify if the desired outcomes are achieved and provide meaningful actions to further improve the quality of healthcare and safety for the consumers (Helminski et al., 2022).
This assessment is focused on the evaluation of the Vila Health Organization’s dashboard metrics as compared to the national, state, or federal benchmarks and then the shortfalls of the organization will be discussed. Further, an analysis will be presented to highlight the consequences of not meeting the desired criteria. Moreover, the underperformance of a specific benchmark will be shared, and how it can be addressed to improve the quality and performance of the organization. Lastly, ethical and sustainable actions will be presented that can be used by stakeholders to address the concerned benchmark underperformance.
Evaluation of Dashboard Metrics with Benchmarks Set
The dashboard metrics used for this assessment belong to the Mercy Medical Center (MMC) which is one of the best healthcare organizations in the region which is why they need to use the information to identify the best-practice strategies to improve the quality and performance of the healthcare organization. The metrics which are particularly chosen from a diabetes dashboard were eye examination, foot examination, and HBA1c, which have been assessed in four quarters for the years 2019 and 2020. In the last quarter, the majority of the patients are female (62%) and the age group of 40-64 is the highest number of admitted patients (38%).
About 63% of the patient population has been White while only 6% were Asians. The data from the metrics of MMC shows that in 2019, 200 eye tests were conducted which increased to 232 in the year 2020. While for the foot examinations, the number raised from 230 to 235 in both the years respectively. For HBA1c, the number significantly increased from 210 to 272, which is an alarming sign for the Mercy Medical Center.
NHS FPX 6004 Assessment 1 Dashboard Metrics Evaluation
This dashboard data depicts high fluctuations in foot examinations and the HBA1c tests. Whereas a minimal change is observed in the number of eye tests conducted in both years. These examinations are essential for patients with diabetes and the information is imperative for MMC to improve the quality of healthcare services. The benchmark set by National Healthcare Quality and Disparity Report (NHQDR) for foot examination is 84% per year. However, in Mercy Medical Center, approximately 40% of patients had foot exams done in 2019 and almost about 42% in 2020. For HBA1c levels, the Mercy Medical Center data in 2019 showed 37.3% of tests conducted and in 2020 the ratio increased to 48.3% as compared to the national benchmark which states 79.5% of individuals undertaking HBA1c tests at least twice a year.
The benchmark set for eye tests is 75.2% which is different from MMC as it had 35.5% tests in 2019 and around 41% in 2020 (AHRQ, n.d.). The comparison of data between national benchmarks and Mercy Medical Center reveals a higher distance thus, the hospital needs to improve its quality and performance. The missing information that would have improved the analysis and helped the organization to effectively address the problem is the causes of the organization’s shortfall in terms of reduced diabetes examination in the MMC as compared to the national benchmarks.
Analysis of the Consequences of Not Meeting the Benchmarks
The major differences between the national benchmarks and the data from MMC have been identified in two pertinent areas; foot examination and HBA1c levels. This underperformance by the organization can lead to several consequences for patients with diabetes. These consequences include; increased hospital readmission rates and morbidities and mortalities for patients. This may also lead to the organization losing its healthcare reputation and the number of patients influx. Due to an inadequate number of tests required for diabetic patients, patients may get improper diagnosis, treatment, and management of their condi