NHS FPX 8010 Assessment 4 Quality Improvement Proposal - Online Class Services Department Strategic Priorities
Department Strategic Priorities
A successful nurse leader can establish a successful strategic plan to be used now and in the future. It is a quick fresh start for the nursing executives to redo the organization or recharge. To achieve the best patient care outcomes and goals, nurse executives need to prepare an excellent strategic plan with the team (Lal, 2020). For the company to offer cost effective care and high-quality patient care, the executive team can organize a team to be involved in the strategic planning and creation of the balanced score card (see Figure A1). Inbox management continues to be an issue with providers and patients regarding communication. We have started to see how common email communication and text are becoming as a communication source. ECW is the platform used at Life Care Centers is used to communicate with patients but the system has a delay in the transmission time that they are currently working on. Patients use the portal to communicate with their providers. The system has caused some issues with delay in care because of inboxes not checked by providers or their assistants and causing issues and it the last quarter, there was an 15% increase in those incidents. Unfortunately, this could impact the reputation of the organization.
The issue with the inbox is a current issue because the more messages are not attended to, the longer it will take providers to catch up and cause patient issues and reputation. The better way to address the issue is that the staff is overworked with tasks, not enough time and at the end the patients are the ones who feel it the most. Life Care Center has a key performance indicator which is patient satisfaction scores which is on their scorecard. The nursing executive team needs to start implementing measures for change and make sure it is patient centered as it relates to Life Care Center. The reason behind this quality improvement project is decreasing the providers messages in their inbox so that we can increase patient experience and have a positive impact in the survey scores. We will need to come up with a plan to educate the team and hold daily meetings so that we continue to increase the patient satisfaction rates greater than 90%. There is a proposal attached at the end of this paper in Figure A2.
Key Stakeholder and Policy Recommendations
The best way to target this issue and fix it is by making an analysis to see the issues. This will require the providers to agree to the plan. There are many stakeholders in an organization, but the patients are the most important and the are the reason everyone there has a job (Eicher, Boechl-Daum, Broich et al.,2018). For this to be successful, we need the help from our leaders. A.B who oversees the informatics and data will assist with the collection of data and analysis for this project. He will be able to see where we can add alerts in regard to priority to assist with the inbox issues. The next person will be F.R who oversees the Quality and Improvement plans and will be able to collect the data, organize it while keeping the patients experience as a priority. The Medical director for the facility will be involved in making sure the providers are complying and address any concerns they have. The executive sponsors for this project are the CFO and CEO at Life Care Center.