NURS FPX 4050 Assessment 3: Care Coordination Presentation to Colleagues Aspects of Change Management Affecting Patient Experience

NURS FPX 4050 Assessment 3: Care Coordination Presentation to Colleagues

Aspects of Change Management Affecting Patient Experience

To assess the standards of care provided to patient, certain standards are identified. These standards are basically six domains of efficiency, safety, patient-centeredness, effectiveness, timeline and accessibility. These standards have accelerated change in initiatives and outcomes to get their task completed effectively. According to the Agency for Healthcare Research and Quality (AHRQ), patient experience includes multiple aspects of healthcare service delivery that are well received by the patients at the time of service reception (HALLAÇ & KAYA, 2022).  It includes a well maintained schedule for checkup, easily available and accessed information and the ability to communicate effectively with healthcare staff and respective service providers. It is determined that the aspects of change in patient service provision are a measurable concept and it includes all the instances which help measure patient’s deduced idea about the quality of care they are receiving. For it, HCAHPS surveys are introduced to determine the subjective quality of patient satisfaction through communication. These surveys provide a platform to assess subjective topics practiced by healthcare sectors in maintaining effective care. It invokes a comparative approach which helps improve transparency and accountability among the institutes and the services they deliver.

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