NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues Difference between Patient Experience and Satisfaction
If a patient’s experience matched their expectations, it is said that they were satisfied. Poor patient satisfaction, however, isn’t always a sign of a bad patient experience (Konradsen et al., 2022). Here’s an illustration: Suppose that a 62-year-old female and a 21-year-old male patient in the same hospital system got the same treatment. Let’s imagine that they both get the identical form of melanoma surgically removed. The dermatologist specialist, the preparation, the caregivers and personnel, and the discharge instructions are all one. Their experiences were quite similar. These two people could not rate their pleasure equally while having a same experience since they have distinct subjective expectations. If this were to happen, the 62-year-old woman could not be satisfied with the treatment since it took longer than she planned or was unpleasant than she had intended. This is not a guarantee of a bad patient experience. The 21-year-old guy may not have given the procedure’s length much attention because he has a significant pain threshold and only felt minimal pain, which led him to express complete contentment. Interaction before, during, and after the surgery is more important for improving the patient experience. Before releasing the patient, did a service person arrange a follow-up session after the procedure? Did the right email address get post-discharge interactions? All of these yes-or-no inquiries reveal unbiased chances to boost patient involvement and offer patient-centered care while assessing healthcare outcomes (Konradsen et al., 2022).
Aspects of Change Management
As they define and regulate how strategies are executed and their results, it is essential to now pinpoint the change management components that directly affect patient care and experience.
The EBP model that will be used to execute and assess the approaches is the first element that has an impact on change management and care quality. The second factor is leadership, which is crucial for inspiring and enabling caregivers and HCPs to embrace care coordination techniques because it affects how caregivers see the tactics and how well the interdisciplinary and multidisciplinary team communicates and collaborates (Dijkstra et al., 2022).The third consideration is the economic model used and the resources made available to execute the plans, as changes require funds and resources to be properly implemented (Dijkstra et al., 2022).
The fourth factor is the quality of training and proficiency of the caregivers and HCPs; the better the outcome, the more competent they are in patient-centered care, culture-based care, nurse-patient interactions, patient security and stability, and patient and relatives administration (Dijkstra et al., 2022).The fifth factor is offering care in a range of languages since communities sometimes contain people from different cultures. Lack of multilingual assistance lowers positive patient outcomes and makes it more challenging for patients to increase their quality of healthcare. The nurse-to-patient ratio is the sixth aspect to take into account; the smaller the ratio, the higher the chance of burnout and mistakes. Errors in medication, administration, and record-keeping all have an impact on the standard of treatment and the reputation of medical facilities.
Rationale for Ethical Decision Making in Coordinated Care Plan
Although it covers key ethical concepts including equity, tolerance, fairness, transparency, integrity, confidence, accessibility, and compassion, as well as accountability, the integrated care plan is built on ethical decision-making. The utilization of patient-centered and culturally appropriate care, whereby each patient is addressed according to their traits and attributes, addresses the justice component (Haahr et al., 2020). Direct communication is used to address justice, and all patients are welcomed with empathy, engagement, and assistance. It thus enhances the standard of treatment and care quality (Haahr et al., 2020). As cost-effective treatment is a key component of the integrated care plan, which guarantees that everyone has access to basic services and its resources and is handled accordingly but in line with their specific requirements, like cultural needs, equity is essential to the plan (Haahr et al., 2020). Furthermore, the priority on ethical decision-making is emphasized by the patient empowerment, permission, and family engagement aspects. The idea is that it increases public confidence in medical services and gives patients more autonomy (Haahr et al., 2020).