Organizational Strategic Plan to Improve Mount Sinai Hospital Patient Satisfaction HCAHPS scores

Patient experience is important in the healthcare sector. Therefore, providing excellent services remains a priority for healthcare organizations. High quality services results in good reputation and financial stability for the organization. Therefore, Mount Sinai Hospital should design a training program for its staff to improve its HCAHS scores. Patient survey factors concentrate on attention to detail and communication. Since Mount Sinai Hospital nurses and other healthcare providers interact with clients, the training should focus on enhancing their communication effectiveness and cultural competence because the facility caters for a diverse patient population. Other strategies that the organization should implement to improve its HCAHS scores are: Establishing a peer to peer evaluation, emphasizing patient-centered care, involving the patients in their care plan, and allowing staff to design a plan of action to improve HCAHPS without leaders’ involvement. The changes will help improve patient’s satisfaction because the nurse will provide services that reflect their patients’ distinct needs and preferences. Additionally, patient’s involvement in care delivery will result in greater satisfaction.

The Structure, Process, and Outcomes of the Strategic Plan