PM FPX 4060 Assessment 3 Project GCSP PM-FPX4060 Risk Management in Project Management

PM FPX 4060 Assessment 3 Project GCSP PM-FPX4060 Risk Management in Project Management

 

Prof. Name:

Date

Project Charter

This project charter outlines the necessary components for upgrading Webster Insurance’s current customer service platform to the GCSP (Guided Customer Service Program).

Project Title: Guided Customer Service Program
Project Start Date: June 1, 2021
Project Finish Date: May 31, 2023

Budget: The project has a total budget of $2,000,000. This amount is allocated as follows:

  • Project management and oversight = $150,000
  • System design and architecture = $600,000
  • Installation and migration of software = $150,000
  • Migration of all systems into the new program = $100,000

The project will consist of various deliverables, all fitting within the $2 million budget limit. A cost overrun exceeding 4% will render the project unsuccessful.

Project Manager: Angela Guthrie

Project Objectives:

The primary goal of this project is to implement the GCSP, replacing the existing customer service database with minimal operational disruptions. Webster Insurance’s current system can no longer support its growing membership base, resulting in frequent delays and system crashes that negatively impact customer service (Ganesh, 2020). The new platform must:

  • Comply with CMS (Center for Medicare Services) requirements
  • Handle both current and future business growth
  • Be user-friendly and streamline operations, improving the customer experience
  • Reduce handling time costs
  • Increase customer satisfaction

Deliverables:

The deliverables for Project GCSP will be organized according to different phases of the project. Each phase’s requirements may evolve, and any changes must be updated and approved.

Initial Deliverables (Initiation Phase):

  • Team rosters
  • Project management plan
  • Initial meeting schedule

Ongoing Deliverables (Design and Delivery Phase):

  • List of system integrations
  • Project meeting notes
  • Progress reports
  • Schedule updates
  • System demonstrations

Final Deliverables (Delivery and Acceptance Phase):

  • Completed program database and system integration
  • Integration summary
  • CMS compliance sign-off
  • All materials paid in full
  • Approval letter signature and lessons learned

Project Approach:

The objectives will be met by utilizing data from the current platform and incorporating it into the new GCSP system with enhancements for better usability. The project will focus on:

  • Incorporating all essential data into GCSP in a more user-friendly format
  • Monitoring milestones to ensure timely delivery
  • Staying within the budget through detailed estimates and close expense tracking
  • Successfully designing, building, and integrating the platform
  • Ensuring compliance with Webster Insurance’s regulatory requirements

Risk Identification:

RBS ID Question Answer Mitigation Assigned Preliminary Action
1.1 Scope of the project clearly defined? Yes Validate scope through customer meetings Confirm scope of work matches supply.
1.2 Project deliverables clearly identified? Yes Send preliminary data for approval Ensure all systems can integrate with the new platform.
1.3 Estimates, assumptions vetted? TBD Vet suppliers and regulatory bodies Verify estimates and assumptions.
1.4 Support facilities sufficient? Yes Purchase Salesforce license Confirm compatibility with new platform requirements.
1.5 IT systems support integration? Yes Verify legacy system compatibility Ensure API feeds are compatible.
1.6 Dependencies on other projects? No N/A No action needed.
1.7 Design aligned with requirements? Yes Final program to meet CMS compliance Ensure design is user-friendly and func

Order a similar paper

Get the results you need


Consult a tutor