resolving the conflict. What advice would you give to the executives and managers to facilitate such a meeting? What advice would you give to customer service associates?

Question 2: You recommend that the executive and managers meet with their customer

service associates to better connect with them and create empathy as a key step toward

My recommendation is that executives, managers, and customer service representatives attend

the meeting with an open mind, listen actively, and not have hidden agendas. Customer service

representatives should air their grievances honestly but in a respectful and non-assaultive

manner. Managers and executives should listen to customer service associates and follow up if

they need further clarifications. To ensure everyone understands the meeting's purpose, the

parties should also share their goals from the beginning. By stating everyone's goals clearly and

seeing their similarities from the start, you can keep the meeting on track and establish unity

from the start