Select an example that demonstrates collaboration with others to solve a problem in a healthcare delivery setting to improve patient outcomes. The collaborative solution must incorporate diversity, equity, and inclusion. Describe the problem, including the healthcare delivery setting and impact on patient outcomes. Explain the collaborative solution, including the people involved and the improvement in patient outcomes. Describe how diversity, equity, and inclusion were incorporated into the collaborative solution.
The collaborative solution to address communication obstacles in the healthcare delivery setting was founded on the basic concepts of diversity, equity, and inclusion. To begin, diversity was celebrated by creating a team of professionals from a variety of ethnic backgrounds who could understand and empathize with the diverse patient group. This varied workforce was critical in ensuring that patients were respected for their cultural viewpoints, resulting in a more inclusive healthcare environment. Furthermore, interpreters fluent in other languages were easily available, ensuring that language diversity did not impede access to care.
Equity was addressed by developing a language support program that offered all patients, regardless of language skill, equal access to interpreters and translated documents. Equity reduces inequities in healthcare communication, ensuring that each patient has an equal opportunity to receive clear information and appropriate care (Morris et al., 2022). Inclusion was fostered by providing cultural competency training to staff, allowing them to interact respectfully and sensitively with patients from varied origins. Patients were no longer excluded or stigmatized because of linguistic or cultural barriers but were instead welcomed as essential participants in the treatment process. Essentially, the collaborative solution focused on diversity, fairness, and inclusion in order to establish a more equitable and patient-centered healthcare delivery environment in which all persons felt heard, respected, and received the treatment they needed.
References
Morris, A., Shah, K. S., Enciso, J. S., Hsich, E., Ibrahim, N. E., Page, R., & Yancy, C. (2022). HFSA position statement the impact of healthcare disparities on patients with heart failure. Journal of Cardiac Failure, 28(7). https://doi.org/10.1016/j.cardfail.2022.04.008
Noorulhuda, M., Grady, C., Wakim, P., Bernhard, T., Hae Lin Cho, & Danis, M. (2023). Communication of patients’ and family members’ ethical concerns to their healthcare providers. BMC Medical Ethics, 24(1). https://doi.org/10.1186/s12910-023-00932-x
Saigal, T., & Lewis, K. (2023). Healthcare in Patients With Limited English Proficiency and Linguistic Diversity in Medicine. Cases on Diversity, Equity, and Inclusion for the Health Professions Educator. https://www.igi-global.com/chapter/healthcare-in-patients-with-limited-english-proficiency-and-linguistic-diversity-in-medicine/317240